Appendicies

Acknowledgements	1
Table Of Contents	2
Introduction	3
Competitive factors & Priorities	4/5
Analysis	6/7
Data analysis Tool	8/9
Piero’s Restaurant Complaint Graph	10
TQM Analysis	11/12
Lean Systems	12/13/14
Recommendations	15
Lack of returned customers	15
Restaurant operates well but earns little profit	16
Focus on value	16
Promote new and novelty items	16
Trains Staff for Continuity	17
Conclusion	18
Questions	20